We deliver FREIGHT FREE in New Zealand using Post Haste Couriers. This also includes rural delivery (RD), because we don't see why anyone should be penalised for living a bit further out of a city or town.
We also ship to just about anywhere in the world using New Zealand Post and their international partners.
Q & A
Q. What is the expected target delivery time for most countries?
A. NZ: 1-2 working days. International: 7-10 working days.
Q. Can you deliver to a PO Box in New Zealand?
A. No. We need a physical address for the courier to deliver.
Q. Can you deliver to a PO Box outside New Zealand?
Q. Is a signature required to sign for the items?
A. Yes - this assures us you have received your freight safely.
Q. Can I track my items online?
A. Yes - you will receive a tracking number with an online link for all New Zealand and overseas countries with the option for Australia. In addition we will track the progress of your shipment until we have confirmation of delivery.
When ordering internationally it is possible customs duty or VAT fees may apply. Any fees charged once the package reaches your country are not included in your payment to Cibocal and you will be liable for any payments to the appropriate government agencies. If you are concerned about taxes or duties, please look into this before you order. Cibocal will not mark any package as a gift as we are legally required to sign that the value we document for customs is true.
Cibocal is located in New Zealand, a pile of shaky rocks in the South Pacific (and it’s not a part of Australia). Hobbit fans will know it as ‘Middle Earth’. Unfortunately the splendid isolation we enjoy has it drawbacks, one of which is the cost of shipping our products to other parts of the world.
You can be assured we will ONLY charge you what it costs us for your freight. The best way to reduce cost is to get a group together and combine your order. Obviously the combined order will need to be delivered to a single address.
We will continue to look for smarter ways to reduce freight costs and pass any savings onto our customers.